1. beliefs that influence the employee-employer relationship (an unwritten agreement of the mutual beliefs, perceptions, and informal obligations between an employer and an employee, which influence how the interact)
A) sarbanes-oxley act B) human capital strategy C) sourcing D) psychological conflict
2. the abilities needed to do well in a specific job
A) competencies B) shared services C) span of control D) corporate citizenship
3. software that allows people and machines to share information
A) outsourcing B) joint venture C) cascading goals D) user interface
4. a technique used to compare the current state with the future desired state (compare their actual performance with their potential performance)
A) PEST analysis B) balanced scorecard C) gap analysis D) delphi technique
5. partnership between two or more organizations
A) user interface B) trend analysis C) alliance D) joint venture
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