1. the relationship between an employer and its employees. (the relationship between the management of an industrial enterprise and its employees, as guided by specific laws and regulations)
A) human resources
B) industrial relations
C) geographic structure
D) equity partnership
2. an interest holder in an organization (ex- owners, investors, employees, suppliers, unions, or the community)
A) co-sourcing
B) SWOT audit
C) turnkey operation
D) stakeholder
3. a forecasting technique where a group of experts provide individual opinions, which are later shared in order to reach a more objective decision
A) delphi technique
B) turnkey operation
C) equity partnership
D) line management
4. a financial review of various options to determine if the benefits are greater than the costs
A) corporate citizenship
B) cost-benefit analysis (CBA)
C) workforce planning
D) cloud computing
5. expenses that occur in addition to the purchase price (e.g. maintenance, supplies, training, upgrades)
A) work unit
B) balanced scorecard
C) hidden costs
D) user interface
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