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SPHR Questions - Part 12
1. What type of dispute resolution believes that conflict is good and is used to resolve long-standing, deep-rooted conflicts within an organization?
A) Alternative dispute resolution
B) Constructive confrontation
C) Arbitration
D) Mediation
2. Your organization mainly focuses on the production of bicycles for selling it around the world. In addition to this, the organization also produces scooters. The management wants to restrict its line of production to bicycles. Therefore, it decides to sell the scooter production department to another competitor. Which of the following terms best describes the sale of the scooter production department to your competitor?
A) Rightsizing
B) Divestiture
C) Outsourcing
D) Corporate restructure
3. Which of the following is a productivity type of statistical HR measurement?
A) Revenue per employee
B) Job satisfaction
C) Turnover and retention
D) Cost per hire
4. You are the HR Professional for your company in a manufacturing facility that operates in a 24-7 format. What work shift in this type of operation is considered the swing shift?
A) 4PM to 12AM
B) All weekend shifts of 12 hours or longer
C) 8AM to 4PM
D) 12AM to 8AM
5. As a HR Professional you must be familiar with several different lawsuits and their affect on human resource practices today. This adverse impact lawsuit determined that discrimination need not be deliberate or observable to be real. Employees were segregated by race and were allowed to work only in the lowest paid position. What lawsuit is described?
A) Griggs versus Duke Power, 1971
B) Washington versus Davis, 1976
C) Albemarle Paper versus Moody, 1975
D) McDonnell Douglas Corp. versus Green, 1973
A) Alternative dispute resolution
B) Constructive confrontation
C) Arbitration
D) Mediation
2. Your organization mainly focuses on the production of bicycles for selling it around the world. In addition to this, the organization also produces scooters. The management wants to restrict its line of production to bicycles. Therefore, it decides to sell the scooter production department to another competitor. Which of the following terms best describes the sale of the scooter production department to your competitor?
A) Rightsizing
B) Divestiture
C) Outsourcing
D) Corporate restructure
3. Which of the following is a productivity type of statistical HR measurement?
A) Revenue per employee
B) Job satisfaction
C) Turnover and retention
D) Cost per hire
4. You are the HR Professional for your company in a manufacturing facility that operates in a 24-7 format. What work shift in this type of operation is considered the swing shift?
A) 4PM to 12AM
B) All weekend shifts of 12 hours or longer
C) 8AM to 4PM
D) 12AM to 8AM
5. As a HR Professional you must be familiar with several different lawsuits and their affect on human resource practices today. This adverse impact lawsuit determined that discrimination need not be deliberate or observable to be real. Employees were segregated by race and were allowed to work only in the lowest paid position. What lawsuit is described?
A) Griggs versus Duke Power, 1971
B) Washington versus Davis, 1976
C) Albemarle Paper versus Moody, 1975
D) McDonnell Douglas Corp. versus Green, 1973
1. Right Answer: B
Explanation: Answer option B is correct.Constructive confrontation believes that conflict is good and can be used to propel the company forward. Constructive confrontation aims to move those in conflict from focusing on the nonessential items to focus on solving the problem.Answer option A is incorrect. Alternative dispute resolution is a generic category of dispute resolution that doesn't involve lawsuits.Answer option D is incorrect. Mediation doesn't believe that conflict is good - it does use a neutral, third party to help the parties negotiate a solution to the problems.Answer option C is incorrect. Arbitration is often contract-mandated or court-mandated and is similar to mediation where both parties try to find a negotiated solution to an issue.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 7: Employee and Labor Relations. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Employee and Labor RelationsObjective: Dispute Resolution
2. Right Answer: B
Explanation: Answer option B is correct.A divestiture is when an organization takes a product or service and sells the item or service to another company so that the original organization no longer manages the product or service as part of their organization.Answer option C is incorrect. Outsourcing is when an organization hires a contract-based employee or another company to support a product or service as part of the organization.Answer option A is incorrect. Rightsizing is actually a reduction in workforce.Answer option D is incorrect. Corporate restructuring looks to eliminate individual units to reduce or eliminate redundancy or bureaucratic processes.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Strategic Management
3. Right Answer: A
Explanation: Answer option A is correct.There are three types of statistical HR measurements: employee measures, such as turnover/retention (C) and job satisfaction (B); productivity measures, such as revenue per employee and OSHA incident rates; and HR activities measures, such as cost per hire (D) and ratio of total employees to HR staff. See Chapter 3 for more information.Chapter: Business Management and StrategyObjective: HR Metrics: Measuring Results
4. Right Answer: A
Explanation: Answer option A is correct.The swing shift is generally the evening shift of 4PM to 12AM.Answer option B is incorrect. Weekend shifts can vary, but this isn't a correct answer for the swing shift.Answer option D is incorrect. The hours of 12AM to 8AM is often called the graveyard shift.Answer option C is incorrect. 8AM to 4PM is simply called the day shift.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Compensation and BenefitsObjective: Total Rewards Defined
5. Right Answer: A
Explanation: Answer option A is correct.The Griggs versus Duke Power lawsuit was heard in the US Supreme Court. This case, which preceded the Civil Rights Act of 1964, centered on a policy, DukePower Company had of segregating employees by race.Answer option D is incorrect. McDonnell Douglas Corp. versus Green, 1973 centered on a race discrimination case regarding the burdens and nature of proof in proving a Title VII of the Civil Rights Act of 1964.Answer option C is incorrect. Albemarle Paper versus Moody, 1975 dealt with racial discrimination and the responsibilities of organizations, to offer back pay to individuals that were racially discriminated. The racial discrimination may have prevented certain employees from advancing in the organization.Answer option B is incorrect. Washington versus Davis, 1976 is a racial discrimination lawsuit, brought by two African Americans that were denied positions in theWashington DC police department.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149, Section III, The US HR Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Federal Employment Legislation
Explanation: Answer option B is correct.Constructive confrontation believes that conflict is good and can be used to propel the company forward. Constructive confrontation aims to move those in conflict from focusing on the nonessential items to focus on solving the problem.Answer option A is incorrect. Alternative dispute resolution is a generic category of dispute resolution that doesn't involve lawsuits.Answer option D is incorrect. Mediation doesn't believe that conflict is good - it does use a neutral, third party to help the parties negotiate a solution to the problems.Answer option C is incorrect. Arbitration is often contract-mandated or court-mandated and is similar to mediation where both parties try to find a negotiated solution to an issue.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 7: Employee and Labor Relations. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Employee and Labor RelationsObjective: Dispute Resolution
2. Right Answer: B
Explanation: Answer option B is correct.A divestiture is when an organization takes a product or service and sells the item or service to another company so that the original organization no longer manages the product or service as part of their organization.Answer option C is incorrect. Outsourcing is when an organization hires a contract-based employee or another company to support a product or service as part of the organization.Answer option A is incorrect. Rightsizing is actually a reduction in workforce.Answer option D is incorrect. Corporate restructuring looks to eliminate individual units to reduce or eliminate redundancy or bureaucratic processes.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Strategic Management
3. Right Answer: A
Explanation: Answer option A is correct.There are three types of statistical HR measurements: employee measures, such as turnover/retention (C) and job satisfaction (B); productivity measures, such as revenue per employee and OSHA incident rates; and HR activities measures, such as cost per hire (D) and ratio of total employees to HR staff. See Chapter 3 for more information.Chapter: Business Management and StrategyObjective: HR Metrics: Measuring Results
4. Right Answer: A
Explanation: Answer option A is correct.The swing shift is generally the evening shift of 4PM to 12AM.Answer option B is incorrect. Weekend shifts can vary, but this isn't a correct answer for the swing shift.Answer option D is incorrect. The hours of 12AM to 8AM is often called the graveyard shift.Answer option C is incorrect. 8AM to 4PM is simply called the day shift.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Compensation and BenefitsObjective: Total Rewards Defined
5. Right Answer: A
Explanation: Answer option A is correct.The Griggs versus Duke Power lawsuit was heard in the US Supreme Court. This case, which preceded the Civil Rights Act of 1964, centered on a policy, DukePower Company had of segregating employees by race.Answer option D is incorrect. McDonnell Douglas Corp. versus Green, 1973 centered on a race discrimination case regarding the burdens and nature of proof in proving a Title VII of the Civil Rights Act of 1964.Answer option C is incorrect. Albemarle Paper versus Moody, 1975 dealt with racial discrimination and the responsibilities of organizations, to offer back pay to individuals that were racially discriminated. The racial discrimination may have prevented certain employees from advancing in the organization.Answer option B is incorrect. Washington versus Davis, 1976 is a racial discrimination lawsuit, brought by two African Americans that were denied positions in theWashington DC police department.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149, Section III, The US HR Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Federal Employment Legislation
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