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SPHR Questions - Part 18
1. n the concept of the glass ceiling there are three types of barriers that may prevent women and minorities from reaching senior levels of an organization. Which barrier is related to limited educational opportunities?
A) Cognizant barriers
B) Societal barrier
C) Internal structure barriers
D) Governmental barriers
2. Which of the following is used to determine current market trends and competition for different skills and knowledge and to assist the employer in setting pay levels?
A) Base pay
B) Gross pay
C) Salary survey
D) Job evaluation
3. All business organizations must use some common terminology to describe the roles and responsibilities of people and entities within the organization. What term is described as the amount of product or service the entity is able to produce with the available materials, labor, and equipment?
A) Production
B) Capacity
C) Lines of business
D) Technology
4. Which of the following refers to the process of attracting, screening, and selecting qualified people for a job at an organization?
A) HR audit
B) Recruitment
C) Straight-line operation
D) Green circle
5. What term describes a manager who makes himself visible, being present for employees, and getting out of his office to interact with employees?
A) Active management
B) Progressive discipline
C) Open door policy
D) Management by walking around
A) Cognizant barriers
B) Societal barrier
C) Internal structure barriers
D) Governmental barriers
2. Which of the following is used to determine current market trends and competition for different skills and knowledge and to assist the employer in setting pay levels?
A) Base pay
B) Gross pay
C) Salary survey
D) Job evaluation
3. All business organizations must use some common terminology to describe the roles and responsibilities of people and entities within the organization. What term is described as the amount of product or service the entity is able to produce with the available materials, labor, and equipment?
A) Production
B) Capacity
C) Lines of business
D) Technology
4. Which of the following refers to the process of attracting, screening, and selecting qualified people for a job at an organization?
A) HR audit
B) Recruitment
C) Straight-line operation
D) Green circle
5. What term describes a manager who makes himself visible, being present for employees, and getting out of his office to interact with employees?
A) Active management
B) Progressive discipline
C) Open door policy
D) Management by walking around
1. Right Answer: B
Explanation: Answer option B is correct.The societal barrier is one of the three barriers of the glass ceiling concept. It addresses limited educational opportunities and biases related to gender, race, and ethnicity.Answer option C is incorrect. Internal structure barrier is one of the three barriers of the glass ceiling concept. It addresses corporate practices, management control, and recruiting programs.Answer option D is incorrect. Governmental barrier is one of the three barriers of the glass ceiling concept. It addresses the inconsistent enforcement of equal opportunity.Answer option A is incorrect. There is no such barrier as cognizant barrier addressed in the glass ceiling concept.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 7: Employee and Labor Relations. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Employee and Labor RelationsObjective: Federal Employment Legislation
2. Right Answer: C
Explanation: Answer option C is correct.A salary survey is used to determine current market trends and competition for different skills and knowledge and to assist the employer in setting pay levels.Answer option D is incorrect. Job evaluation is an objective mechanism used to determine the worth of different jobs to the company.Answer option B is incorrect. Gross pay is the amount earned by an employee before taxes are pending.Answer option A is incorrect. Base pay is the foundation of an employer's compensation program because it reflects the value placed on individual jobs by the organization.Chapter: Compensation and BenefitsObjective: Total Rewards Defined
3. Right Answer: B
Explanation: Answer option B is correct.Capacity describes the amount of product or service an entity can create based on its inputs and the demand from customers. The maximum capacity needs to be known so that management can plan accordingly.Answer option A is incorrect. Production is the act of producing the manufactured goods or the completion of delivery of the services a business offers its customers.Answer option C is incorrect. Lines of business describe the functional units within a company that generates an income. For example, a bank may have retail banking, corporate banking, personal banking, investments, and savings.Answer option D is incorrect. Technology is an input to the production, operations, and capacity that allows a business to produce the goods and services.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Organizations
4. Right Answer: B
Explanation: Answer option B is correct.Recruitment refers to the process of attracting, screening, and selecting qualified people for a job at an organization or firm. For some components of the recruitment process, mid- and large-size organizations often retain professional recruiters or outsource some of the process to recruitment agencies.Answer option A is incorrect. An HR audit identifies practice areas in an organization that are working well and those that may be out of compliance with legal requirements.Answer option D is incorrect. Green circle refers to salaries that are below the minimum of the salary range.Answer option C is incorrect. A straight-line operation refers to two businesses that perform operations complementing each other.Reference:'http://en.wikipedia.org/wiki/Recruitment'Chapter: Workforce Planning and EmploymentObjective: Staffing Programs
5. Right Answer: D
Explanation: Answer option D is correct.Management by walking around describes a manager that doesn't hide in his office and manages by being present among employees.Answer option C is incorrect. An open door policy allows employees to approach management with problems, suggestions, or other issues.Answer option A is incorrect. Active management just describes a manager that's involved with employee decision and activities.Answer option B is incorrect. Progressive discipline is a series of steps of discipline where each step is slightly sterner than the previous.Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Employee and Labor RelationsObjective: Employee Relations
Explanation: Answer option B is correct.The societal barrier is one of the three barriers of the glass ceiling concept. It addresses limited educational opportunities and biases related to gender, race, and ethnicity.Answer option C is incorrect. Internal structure barrier is one of the three barriers of the glass ceiling concept. It addresses corporate practices, management control, and recruiting programs.Answer option D is incorrect. Governmental barrier is one of the three barriers of the glass ceiling concept. It addresses the inconsistent enforcement of equal opportunity.Answer option A is incorrect. There is no such barrier as cognizant barrier addressed in the glass ceiling concept.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 7: Employee and Labor Relations. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Employee and Labor RelationsObjective: Federal Employment Legislation
2. Right Answer: C
Explanation: Answer option C is correct.A salary survey is used to determine current market trends and competition for different skills and knowledge and to assist the employer in setting pay levels.Answer option D is incorrect. Job evaluation is an objective mechanism used to determine the worth of different jobs to the company.Answer option B is incorrect. Gross pay is the amount earned by an employee before taxes are pending.Answer option A is incorrect. Base pay is the foundation of an employer's compensation program because it reflects the value placed on individual jobs by the organization.Chapter: Compensation and BenefitsObjective: Total Rewards Defined
3. Right Answer: B
Explanation: Answer option B is correct.Capacity describes the amount of product or service an entity can create based on its inputs and the demand from customers. The maximum capacity needs to be known so that management can plan accordingly.Answer option A is incorrect. Production is the act of producing the manufactured goods or the completion of delivery of the services a business offers its customers.Answer option C is incorrect. Lines of business describe the functional units within a company that generates an income. For example, a bank may have retail banking, corporate banking, personal banking, investments, and savings.Answer option D is incorrect. Technology is an input to the production, operations, and capacity that allows a business to produce the goods and services.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Organizations
4. Right Answer: B
Explanation: Answer option B is correct.Recruitment refers to the process of attracting, screening, and selecting qualified people for a job at an organization or firm. For some components of the recruitment process, mid- and large-size organizations often retain professional recruiters or outsource some of the process to recruitment agencies.Answer option A is incorrect. An HR audit identifies practice areas in an organization that are working well and those that may be out of compliance with legal requirements.Answer option D is incorrect. Green circle refers to salaries that are below the minimum of the salary range.Answer option C is incorrect. A straight-line operation refers to two businesses that perform operations complementing each other.Reference:'http://en.wikipedia.org/wiki/Recruitment'Chapter: Workforce Planning and EmploymentObjective: Staffing Programs
5. Right Answer: D
Explanation: Answer option D is correct.Management by walking around describes a manager that doesn't hide in his office and manages by being present among employees.Answer option C is incorrect. An open door policy allows employees to approach management with problems, suggestions, or other issues.Answer option A is incorrect. Active management just describes a manager that's involved with employee decision and activities.Answer option B is incorrect. Progressive discipline is a series of steps of discipline where each step is slightly sterner than the previous.Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Employee and Labor RelationsObjective: Employee Relations
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shrm shrmcp shrm-scp shrmscp shrm-cp Human resource management Organizational behavior Talent acquisition Performance management Compensation and benefits Employee relations Training and development Diversity and inclusion Legal and ethical considerations HR metrics and analytics Strategic planning Change management HR technology Workforce planning Labor relations Employment law Recruitment and selection Career development0 Comments
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