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SPHR Questions - Part 43
1. What term is used to describe the values, worth, work ethics, attitude, and collective sense of an identity in an organization?
A) Organizational persona
B) Organizational politics
C) Organizational branding
D) Organizational culture
2. Harry is the Senior HR Professional for his organization and he's working with Bill on the total rewards package he can offer. Bill is confused about monetary rewards and nonmonetary rewards. Which of the following is an example of a nonmonetary reward for compensation?
A) 401(k) matching
B) On-site childcare
C) Paid time off
D) Cash compensation
3. A manager must choose someone to work over the weekend shift over a national holiday. He decides that Mary should work the weekend shift because she is from India and likely doesn't celebrate the national holiday. This is an example of what type of discrimination?
A) This is not discrimination, but selective scheduling
B) Adverse political capital
C) Disparate impact
D) Disparate treatment
4. Nancy is an HR Professional who likes to use directive interviews when interviewing prospective employees. Which one of the following is most indicative of a directive interview?
A) Nancy has a predefined set of interview questions that she may, or may not ask of all candidates.
B) Nancy has a predefined set of interview questions that she will ask of all candidates.
C) Nancy allows the candidate to guide some of the interview, but keeps the interview within boundaries of a defined set of questions.
D) Nancy allows the candidate to guide the interview and offer as much information as possible about the candidate's experience and qualifications.
5. Part of organizational development is a commitment to quality. What quality control tool is also known as a fishbone diagram?
A) Control chart
B) Histogram chart
C) Ishikawa chart
D) Pareto chart
A) Organizational persona
B) Organizational politics
C) Organizational branding
D) Organizational culture
2. Harry is the Senior HR Professional for his organization and he's working with Bill on the total rewards package he can offer. Bill is confused about monetary rewards and nonmonetary rewards. Which of the following is an example of a nonmonetary reward for compensation?
A) 401(k) matching
B) On-site childcare
C) Paid time off
D) Cash compensation
3. A manager must choose someone to work over the weekend shift over a national holiday. He decides that Mary should work the weekend shift because she is from India and likely doesn't celebrate the national holiday. This is an example of what type of discrimination?
A) This is not discrimination, but selective scheduling
B) Adverse political capital
C) Disparate impact
D) Disparate treatment
4. Nancy is an HR Professional who likes to use directive interviews when interviewing prospective employees. Which one of the following is most indicative of a directive interview?
A) Nancy has a predefined set of interview questions that she may, or may not ask of all candidates.
B) Nancy has a predefined set of interview questions that she will ask of all candidates.
C) Nancy allows the candidate to guide some of the interview, but keeps the interview within boundaries of a defined set of questions.
D) Nancy allows the candidate to guide the interview and offer as much information as possible about the candidate's experience and qualifications.
5. Part of organizational development is a commitment to quality. What quality control tool is also known as a fishbone diagram?
A) Control chart
B) Histogram chart
C) Ishikawa chart
D) Pareto chart
1. Right Answer: D
Explanation: Answer option D is correct.The characteristics of an organization's culture are defined by its collective identity, worth, work ethics, and other characteristics.Answer option B is incorrect. Politics describe the internal politics that are often known, but not documented within an organization.Answer option C is incorrect. Branding describes the name, logo, colors, and feel of an identity.Answer option A is incorrect. Organization persona isn't a valid term for organizational development.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Organization Development
2. Right Answer: B
Explanation: Answer option B is correct.On-site childcare is an example of a non-monetary reward. Monetary rewards are compensation for the work and are linked to a financial reward. Non-monetary rewards are benefits that do not have a direct financial reward or compensation.Answer option D is incorrect. Cash compensation is a monetary reward.Answer option A is incorrect. 401(k) is a monetary reward.Answer option C is incorrect. Paid time off is a monetary reward.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Compensation and BenefitsObjective: Total Rewards Defined
3. Right Answer: D
Explanation: Answer option D is correct.This is an example of disparate treatment because she's been selected to work based on her national origin.Answer option C is incorrect. This is not an example of disparate impact, as this isn't a case of a neutral policy affecting members of a protected class.Answer option B is incorrect. This isn't political capital affecting the manager's decision.Answer option A is incorrect. This is an example of discrimination, as the choice was made based on Mary's national origin.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Federal Employment Legislation
4. Right Answer: B
Explanation: Answer option B is correct.A directive interview follows a predefined set of questions. Nancy will maintain the interview process.Answer option A is incorrect. A directive interview uses a predefined structured approach for all candidates.Answer option D is incorrect. This is an example of a nondirective interview, where the candidate guides the interview process.Answer option C is incorrect. This isn't a valid description of the directive interview process.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149, Section III, The US HR Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Staffing Programs
5. Right Answer: C
Explanation: nswer option C is correct.An Ishikawa chart is also known as a fishbone diagram or a cause-and-effect chart.The Ishikawa diagram (or fishbone diagram or also cause-and-effect diagram) is a diagram that shows the causes of a certain event. A common use of theIshikawa diagram is to identify potential factors causing an overall effect. It helps identify causal factors and root causes.It is known as a fishbone diagram because of its shape, similar to the side view of a fish skeleton. It is considered as a basic tool of quality management.Answer option B is incorrect. A histogram is simply a bar chart and isn't ordered from largest to smallest.Answer option D is incorrect. A Pareto chart is a special histogram in that it shows categories of failures from the largest failure to the smallest failure.Answer option A is incorrect. A control chart shows trend analysis by tracking the results of measurements over time.'Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHRChapter: Human Resource DevelopmentObjective: Organization Development
Explanation: Answer option D is correct.The characteristics of an organization's culture are defined by its collective identity, worth, work ethics, and other characteristics.Answer option B is incorrect. Politics describe the internal politics that are often known, but not documented within an organization.Answer option C is incorrect. Branding describes the name, logo, colors, and feel of an identity.Answer option A is incorrect. Organization persona isn't a valid term for organizational development.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Organization Development
2. Right Answer: B
Explanation: Answer option B is correct.On-site childcare is an example of a non-monetary reward. Monetary rewards are compensation for the work and are linked to a financial reward. Non-monetary rewards are benefits that do not have a direct financial reward or compensation.Answer option D is incorrect. Cash compensation is a monetary reward.Answer option A is incorrect. 401(k) is a monetary reward.Answer option C is incorrect. Paid time off is a monetary reward.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Compensation and BenefitsObjective: Total Rewards Defined
3. Right Answer: D
Explanation: Answer option D is correct.This is an example of disparate treatment because she's been selected to work based on her national origin.Answer option C is incorrect. This is not an example of disparate impact, as this isn't a case of a neutral policy affecting members of a protected class.Answer option B is incorrect. This isn't political capital affecting the manager's decision.Answer option A is incorrect. This is an example of discrimination, as the choice was made based on Mary's national origin.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Federal Employment Legislation
4. Right Answer: B
Explanation: Answer option B is correct.A directive interview follows a predefined set of questions. Nancy will maintain the interview process.Answer option A is incorrect. A directive interview uses a predefined structured approach for all candidates.Answer option D is incorrect. This is an example of a nondirective interview, where the candidate guides the interview process.Answer option C is incorrect. This isn't a valid description of the directive interview process.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149, Section III, The US HR Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Staffing Programs
5. Right Answer: C
Explanation: nswer option C is correct.An Ishikawa chart is also known as a fishbone diagram or a cause-and-effect chart.The Ishikawa diagram (or fishbone diagram or also cause-and-effect diagram) is a diagram that shows the causes of a certain event. A common use of theIshikawa diagram is to identify potential factors causing an overall effect. It helps identify causal factors and root causes.It is known as a fishbone diagram because of its shape, similar to the side view of a fish skeleton. It is considered as a basic tool of quality management.Answer option B is incorrect. A histogram is simply a bar chart and isn't ordered from largest to smallest.Answer option D is incorrect. A Pareto chart is a special histogram in that it shows categories of failures from the largest failure to the smallest failure.Answer option A is incorrect. A control chart shows trend analysis by tracking the results of measurements over time.'Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHRChapter: Human Resource DevelopmentObjective: Organization Development
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shrm shrmcp shrm-scp shrmscp shrm-cp Human resource management Organizational behavior Talent acquisition Performance management Compensation and benefits Employee relations Training and development Diversity and inclusion Legal and ethical considerations HR metrics and analytics Strategic planning Change management HR technology Workforce planning Labor relations Employment law Recruitment and selection Career development0 Comments
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