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SPHR Questions - Part 44
1. Organizations must assess the safety of their workplaces and consider the ability of a business to continue despite risk impact. When assessing business continuity risks, the HR Professional must consider several different types of disasters, their probability, and impact on an organization. What category of disaster is best described as acts of terrorism, major thefts, sabotage, or labor disputes?
A) Organized or deliberate disruptions
B) Environmental disasters
C) System failures
D) Serious information security incidents
2. Your organization is implementing the balanced scorecard approach to measuring organizational success. In this balanced scorecard method there are four perspectives you'll consider. Which one of the following are the correct four perspectives of the balanced score method?
A) Education, Organizational, Development, and Financial
B) Learning and growth, Management, Customer, and Security
C) Learning and growth, Business process, Customer, and Financial
D) Developmental, Goals, Satisfaction, and Capital
3. Arbitrators chosen by all parties to resolve any disputes arising between them in the future are known as what?
A) Compulsory arbitrators
B) Tripartite arbitrators
C) Permanent arbitrators
D) Ad hoc arbitrators
4. Your organization has created an affirmative action plan which includes an internal audit and reporting system. According to the Department of Labor there are four actions which should be included in the internal audit and reporting system to be effective. Which of the following is not one of the Department of Labor recommended actions for the internal audit and reporting system?
A) Review report resources with all levels of management.
B) Post the findings of the internal audit and reporting system for all employees to review.
C) Monitor records of all personnel activity at all levels to ensure that nondiscriminatory policy is enforced.
D) Require internal reporting on a schedule basis as to the degree to which equal employment opportunity and organizational objectives are attained.
5. What component of the strategic planning process is responsible for creating the company's vision statement?
A) Formulate strategy stage
B) Pre-planning stage
C) Implement strategy stage
D) Environmental scan stage
A) Organized or deliberate disruptions
B) Environmental disasters
C) System failures
D) Serious information security incidents
2. Your organization is implementing the balanced scorecard approach to measuring organizational success. In this balanced scorecard method there are four perspectives you'll consider. Which one of the following are the correct four perspectives of the balanced score method?
A) Education, Organizational, Development, and Financial
B) Learning and growth, Management, Customer, and Security
C) Learning and growth, Business process, Customer, and Financial
D) Developmental, Goals, Satisfaction, and Capital
3. Arbitrators chosen by all parties to resolve any disputes arising between them in the future are known as what?
A) Compulsory arbitrators
B) Tripartite arbitrators
C) Permanent arbitrators
D) Ad hoc arbitrators
4. Your organization has created an affirmative action plan which includes an internal audit and reporting system. According to the Department of Labor there are four actions which should be included in the internal audit and reporting system to be effective. Which of the following is not one of the Department of Labor recommended actions for the internal audit and reporting system?
A) Review report resources with all levels of management.
B) Post the findings of the internal audit and reporting system for all employees to review.
C) Monitor records of all personnel activity at all levels to ensure that nondiscriminatory policy is enforced.
D) Require internal reporting on a schedule basis as to the degree to which equal employment opportunity and organizational objectives are attained.
5. What component of the strategic planning process is responsible for creating the company's vision statement?
A) Formulate strategy stage
B) Pre-planning stage
C) Implement strategy stage
D) Environmental scan stage
1. Right Answer: A
Explanation: Answer option A is correct.Terrorism, major thefts, sabotage, and labor disputes are all categorized and analyzed for their effect on business continuity as an organized or deliberate disruption.Answer option B is incorrect. Environmental disasters are things like earthquakes, tornados, fires, and even chemical spills.Answer option D is incorrect. Serious information security incidents are things like hacker and cyber attacks on an organization's information systems.Answer option C is incorrect. System failures are part of the loss of public utilities and services.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Risk Management -Objective: Risk Identification
2. Right Answer: C
Explanation: Answer option C is correct.The balance scorecard uses four perspectives as follows: Learning and growth, Business process, Customer, and Financial.Answer option A is incorrect. These are not the correct definitions of the balanced score method.Answer option D is incorrect. These are not the correct definitions of the balanced score method.Answer option B is incorrect. These are not the correct definitions of the balanced score method.HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Business Management and StrategyObjective: HR Metrics: Measuring Results
3. Right Answer: C
Explanation: Answer option C is correct.All parties agree that permanent arbitrators are fair, impartial, and able to resolve any issues that arise between them. A tripartite arbitration panel (B) consists of three arbitrators who hear the issues and reach a joint decision. An ad hoc arbitrator (D) is selected to hear a single case. In compulsory arbitration, both parties are mandated to the arbitration process (A). See Chapter 7 for more information.Chapter: Employee and Labor RelationsObjective: Dispute Resolution
4. Right Answer: B
Explanation: Answer option B is correct.The Department of Labor does not recommend that an organization shares the findings of the internal audit and reporting system with all employees, only management.Answer options C, D, and A are incorrect. They are parts of the Department of Labor's recommendations for the internal audit and reporting system.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149, Section III, The US HR Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Federal Employment Legislation
5. Right Answer: A
Explanation: Answer option A is correct.The formulate strategy stage creates several things for the organization: vision, mission, corporate values, and corporate goals. As strategic planning can happen many times in an organization's life cycle, it may also be a refinement of the goals, vision, and mission.Answer option D is incorrect. The environmental scan stage identifies where the organization is now.Answer option B is incorrect. The pre-planning stage defines the process, participants, time, and planning tools for the strategic planning.Answer option C is incorrect. The implement strategy stage defines how the organization will achieve the vision, mission, and goals of the organization.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Strategy
Explanation: Answer option A is correct.Terrorism, major thefts, sabotage, and labor disputes are all categorized and analyzed for their effect on business continuity as an organized or deliberate disruption.Answer option B is incorrect. Environmental disasters are things like earthquakes, tornados, fires, and even chemical spills.Answer option D is incorrect. Serious information security incidents are things like hacker and cyber attacks on an organization's information systems.Answer option C is incorrect. System failures are part of the loss of public utilities and services.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Risk Management -Objective: Risk Identification
2. Right Answer: C
Explanation: Answer option C is correct.The balance scorecard uses four perspectives as follows: Learning and growth, Business process, Customer, and Financial.Answer option A is incorrect. These are not the correct definitions of the balanced score method.Answer option D is incorrect. These are not the correct definitions of the balanced score method.Answer option B is incorrect. These are not the correct definitions of the balanced score method.HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Business Management and StrategyObjective: HR Metrics: Measuring Results
3. Right Answer: C
Explanation: Answer option C is correct.All parties agree that permanent arbitrators are fair, impartial, and able to resolve any issues that arise between them. A tripartite arbitration panel (B) consists of three arbitrators who hear the issues and reach a joint decision. An ad hoc arbitrator (D) is selected to hear a single case. In compulsory arbitration, both parties are mandated to the arbitration process (A). See Chapter 7 for more information.Chapter: Employee and Labor RelationsObjective: Dispute Resolution
4. Right Answer: B
Explanation: Answer option B is correct.The Department of Labor does not recommend that an organization shares the findings of the internal audit and reporting system with all employees, only management.Answer options C, D, and A are incorrect. They are parts of the Department of Labor's recommendations for the internal audit and reporting system.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149, Section III, The US HR Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Federal Employment Legislation
5. Right Answer: A
Explanation: Answer option A is correct.The formulate strategy stage creates several things for the organization: vision, mission, corporate values, and corporate goals. As strategic planning can happen many times in an organization's life cycle, it may also be a refinement of the goals, vision, and mission.Answer option D is incorrect. The environmental scan stage identifies where the organization is now.Answer option B is incorrect. The pre-planning stage defines the process, participants, time, and planning tools for the strategic planning.Answer option C is incorrect. The implement strategy stage defines how the organization will achieve the vision, mission, and goals of the organization.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Strategy
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