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SPHR Questions - Part 60
1. Kelly would like to conduct the Delphi Technique with her employees to find out what issues and concerns the team has collectively. What is the DelphiTechnique?
A) It's a one-on-one interview with an employee and a neutral moderator.
B) It's a series of interviews with neutral moderators to uncover core issues and concerns about management, issues, or risks.
C) It's a series of anonymous surveys to build consensus about issues, risks, or concerns.
D) It's a survey that allows participants to provide essay answers on problems within the organization
2. Your organization is likely to be purchased by a competitor. The Management has asked you, in confidence, to complete environmental scanning to determine the effects of the purchase on your organization's culture, customers, and employees. What is environmental scanning?
A) Environmental scanning is a review of the cultural achievability of a new project, organizational change, or market influence on at least three factors in an organization.
B) Environmental scanning is a review of the opportunities and threats that a condition may have on an organization.
C) Environmental scanning is an internal review of an external catalyst.
D) Environmental scanning is the process of assessing the effects of an organization change on both macro and micro elements in an organization.
3. personnel decisions. Your structure currently has all decision-making authority in higher levels of the organization. Which of the following terms best describes your organizational structure?
A) Centralized organization
B) Projectized
C) Strong matrix structure
D) Functional structure
4. Which of the following points is important to effective lobbying: that is, attempting to influence or persuade an elected official to pass, defeat, or modify a piece of legislation?
A) Learning how the legislative and political process works
B) Beginning by using persuasion to convince the elected official to accept your position
C) Making big financial contributions
D) Letting the elected official choose a solution rather than present a proposal solution
5. A corporation is a legal entity that has rights and obligations. The corporation has a responsibility to act in the best interests of its owners. What term describes the obligation of the corporation to act in the best interest of its shareholders?
A) Fiduciary responsibility
B) Ethical responsibility
C) Mission statement
D) Corporate charter
A) It's a one-on-one interview with an employee and a neutral moderator.
B) It's a series of interviews with neutral moderators to uncover core issues and concerns about management, issues, or risks.
C) It's a series of anonymous surveys to build consensus about issues, risks, or concerns.
D) It's a survey that allows participants to provide essay answers on problems within the organization
2. Your organization is likely to be purchased by a competitor. The Management has asked you, in confidence, to complete environmental scanning to determine the effects of the purchase on your organization's culture, customers, and employees. What is environmental scanning?
A) Environmental scanning is a review of the cultural achievability of a new project, organizational change, or market influence on at least three factors in an organization.
B) Environmental scanning is a review of the opportunities and threats that a condition may have on an organization.
C) Environmental scanning is an internal review of an external catalyst.
D) Environmental scanning is the process of assessing the effects of an organization change on both macro and micro elements in an organization.
3. personnel decisions. Your structure currently has all decision-making authority in higher levels of the organization. Which of the following terms best describes your organizational structure?
A) Centralized organization
B) Projectized
C) Strong matrix structure
D) Functional structure
4. Which of the following points is important to effective lobbying: that is, attempting to influence or persuade an elected official to pass, defeat, or modify a piece of legislation?
A) Learning how the legislative and political process works
B) Beginning by using persuasion to convince the elected official to accept your position
C) Making big financial contributions
D) Letting the elected official choose a solution rather than present a proposal solution
5. A corporation is a legal entity that has rights and obligations. The corporation has a responsibility to act in the best interests of its owners. What term describes the obligation of the corporation to act in the best interest of its shareholders?
A) Fiduciary responsibility
B) Ethical responsibility
C) Mission statement
D) Corporate charter
1. Right Answer: C
Explanation: Answer option C is correct.The Delphi Technique uses rounds of anonymous surveys to build consensus on issues, risks, and concerns within the company, about a project, or other objectives.Answer options A and B are incorrect. These aren't valid descriptions of the Delphi Technique.Answer option D is incorrect. This is a definition of an open-ended survey, not the Delphi Technique.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 7: Employee and Labor Relations. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Core Knowledge Requirements for HR ProfessionalsObjective: Qualitative and Quantitative Analysi
2. Right Answer: B
Explanation: Answer option B is correct.Environmental scanning requires the HR Professional to review the opportunities and threats that a condition can have on an organization. In this instance the environmental scan is to consider the effects of the organization's sale on employee's, culture, and customers.Answer option A is incorrect. This is not a good definition of environmental scanning because the number of factors to be considered or the cultural achievability of a change are not required.Answer option C is incorrect. The change need not come from an external source - it could be an internal policy, shift in leadership, or other internal catalyst.Answer option D is incorrect. This isn't a valid definition of environmental scanning as this answer doesn't consider opportunities or threats that can affect the macro and micro elements in the organization.HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Business Management and StrategyObjective: Strategy
3. Right Answer: A
Explanation: Answer option A is correct.An organization that retains all decision-making power at higher levels only is a centralized organization.Answer option B is incorrect. A projectized structure describes a company that uses management by projects. This structure gives authority to project managers and all actions, jobs, and opportunities are treated as projects.Answer option C is incorrect. A strong matrix structure describes a structure where resources are used from across the company and functional managers have decision making authority over the resources.Answer option D is incorrect. A functional structure describes an entity where each manager is in charge of decisions, resources, and projects in their department.Each department is isolated from other entities within the company.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Strategic Management
4. Right Answer: A
Explanation: Answer option A is correct.To be effective, most experts agree that it is best to first do your homework: that is, learn how the legislative and political process works. In this way, you can participate effectively in the process. Persuasive skills (B) are useful in presenting your point of view. (C) Big financial contributions are often used by lobbyists to ensure that elected representatives will listen to their points of view. Lobbyists prefer to present a proposed solution to elected officials (D). See Chapter 3 for more information.Chapter: Business Management and StrategyObjective: Legislative and Regulatory Processes
5. Right Answer: A
Explanation: Answer option A is correct.A fiduciary responsibility describes the obligation of the corporation to act in the best interest of the shareholders of the organization. Shareholders are the owners of the company.Answer option B is incorrect. Ethical responsibilities are linked to the fiduciary responsibility of the company, but this isn't the best answer for the question.Answer option C is incorrect. The mission statement establishes the purpose and vision of the company.Answer option D is incorrect. The corporate charter establishes the entity as a legal being, but doesn't describe the fiduciary responsibilities.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Corporate Governance
Explanation: Answer option C is correct.The Delphi Technique uses rounds of anonymous surveys to build consensus on issues, risks, and concerns within the company, about a project, or other objectives.Answer options A and B are incorrect. These aren't valid descriptions of the Delphi Technique.Answer option D is incorrect. This is a definition of an open-ended survey, not the Delphi Technique.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 7: Employee and Labor Relations. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Core Knowledge Requirements for HR ProfessionalsObjective: Qualitative and Quantitative Analysi
2. Right Answer: B
Explanation: Answer option B is correct.Environmental scanning requires the HR Professional to review the opportunities and threats that a condition can have on an organization. In this instance the environmental scan is to consider the effects of the organization's sale on employee's, culture, and customers.Answer option A is incorrect. This is not a good definition of environmental scanning because the number of factors to be considered or the cultural achievability of a change are not required.Answer option C is incorrect. The change need not come from an external source - it could be an internal policy, shift in leadership, or other internal catalyst.Answer option D is incorrect. This isn't a valid definition of environmental scanning as this answer doesn't consider opportunities or threats that can affect the macro and micro elements in the organization.HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Business Management and StrategyObjective: Strategy
3. Right Answer: A
Explanation: Answer option A is correct.An organization that retains all decision-making power at higher levels only is a centralized organization.Answer option B is incorrect. A projectized structure describes a company that uses management by projects. This structure gives authority to project managers and all actions, jobs, and opportunities are treated as projects.Answer option C is incorrect. A strong matrix structure describes a structure where resources are used from across the company and functional managers have decision making authority over the resources.Answer option D is incorrect. A functional structure describes an entity where each manager is in charge of decisions, resources, and projects in their department.Each department is isolated from other entities within the company.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Strategic Management
4. Right Answer: A
Explanation: Answer option A is correct.To be effective, most experts agree that it is best to first do your homework: that is, learn how the legislative and political process works. In this way, you can participate effectively in the process. Persuasive skills (B) are useful in presenting your point of view. (C) Big financial contributions are often used by lobbyists to ensure that elected representatives will listen to their points of view. Lobbyists prefer to present a proposed solution to elected officials (D). See Chapter 3 for more information.Chapter: Business Management and StrategyObjective: Legislative and Regulatory Processes
5. Right Answer: A
Explanation: Answer option A is correct.A fiduciary responsibility describes the obligation of the corporation to act in the best interest of the shareholders of the organization. Shareholders are the owners of the company.Answer option B is incorrect. Ethical responsibilities are linked to the fiduciary responsibility of the company, but this isn't the best answer for the question.Answer option C is incorrect. The mission statement establishes the purpose and vision of the company.Answer option D is incorrect. The corporate charter establishes the entity as a legal being, but doesn't describe the fiduciary responsibilities.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Corporate Governance
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