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SPHR Questions - Part 62
1. Jane is preparing for an interview process for an open position within her company. Jane has prepared several questions for the interview. In her questions, Jane is careful not to ask all of the following questions, except for which one?
A) How many children do you have?
B) Where are you from?
C) What's your date of birth?
D) Our hours are from 8 AM to 5 PM. Can you meet this requirement of the position?
2. As an HR Professional, you must be familiar with certain theories and insights about organizational culture, organizational development, and management. Who addressed organizational culture as 'that's the way we do things around here'?
A) Edgard Schein
B) Frederick Herzberg
C) W. Edwards Deming
D) Allen A. Kennedy
3. In change management, there are generally considered to be three levels of motivational change. Which level of change management defines when people are brought to the level of accepting the change?
A) Thawing
B) Unfreezing
C) Moving
D) Refreezing
4. You are developing a new seminar for your organization and you're meeting with John, the Manufacturing Manager, about the seminar. You are asking questions to John such as why the course is needed, what problem the course should solve, and what the current level of competence the participants have about the course topic. What component of ADDIE are you performing?
A) Development
B) Analysis
C) Aptitude
D) Investigate
5. As part of your implementation of a new course, you will deliver pilot programs to a small group of learners in your organization. Which of the following are the two types of pilot programs that an organization can use within ADDIE?
A) Mock program and management-driven format
B) Instructor-to-instructor format and instructor-to-peer format
C) Identical program format and abbreviated program format
D) Job-sampling program and abbreviated program format
A) How many children do you have?
B) Where are you from?
C) What's your date of birth?
D) Our hours are from 8 AM to 5 PM. Can you meet this requirement of the position?
2. As an HR Professional, you must be familiar with certain theories and insights about organizational culture, organizational development, and management. Who addressed organizational culture as 'that's the way we do things around here'?
A) Edgard Schein
B) Frederick Herzberg
C) W. Edwards Deming
D) Allen A. Kennedy
3. In change management, there are generally considered to be three levels of motivational change. Which level of change management defines when people are brought to the level of accepting the change?
A) Thawing
B) Unfreezing
C) Moving
D) Refreezing
4. You are developing a new seminar for your organization and you're meeting with John, the Manufacturing Manager, about the seminar. You are asking questions to John such as why the course is needed, what problem the course should solve, and what the current level of competence the participants have about the course topic. What component of ADDIE are you performing?
A) Development
B) Analysis
C) Aptitude
D) Investigate
5. As part of your implementation of a new course, you will deliver pilot programs to a small group of learners in your organization. Which of the following are the two types of pilot programs that an organization can use within ADDIE?
A) Mock program and management-driven format
B) Instructor-to-instructor format and instructor-to-peer format
C) Identical program format and abbreviated program format
D) Job-sampling program and abbreviated program format
1. Right Answer: D
Explanation: Answer option D is correct.Of all the questions, only choice D is a valid question that Jane should ask. Jane must be careful, not to offer questions that could be or interpreted as discriminatory.Answer option A is incorrect. By asking how many children the candidate has, is an example of sex discrimination.Answer option B is incorrect. Jane may get national origin information in the question.Answer option C is incorrect. Asking for one's date of birth could lead to age discrimination.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149, Section III, The US HR Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Staffing Programs
2. Right Answer: A
Explanation: Answer option A is correct.Edgard Schein of MIT's Sloan School of Management is the individual who defined organizational culture as 'that's the way we do things around here.'Answer option B is incorrect. Herzberg's Theory of Motivation describes the elements that motivate performance in an individual.Answer option C is incorrect. Deming is a leader in quality management but didn't address organizational culture, directly.Answer option D is incorrect. Kennedy is a part of the team Deal and Kennedy who described the four dimensions of organizational culture.Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Organization Development
3. Right Answer: C
Explanation: Answer option C is correct.There are three levels of the change process: unfreezing, moving, and refreezing. Moving brings people to the realization that change will happen and starts the actual process of change.There are three levels of the change process theory: Unfreezing: This level brings people to the point of realizing that change will happen. Sometimes people don't want organizational change to happen, but they need to realize the change will occur. Moving: This level brings people to the realization that change will happen and starts the actual process of change. Refreezing: In this level of change process theory, the change becomes the new norm for the organization, the outcome is evaluated, and additional changes occur to adjust the actual outcomes to those that are desired.Answer option A is incorrect. Thawing is not one of the three levels of the change process.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Organization Development
4. Right Answer: B
Explanation: Answer option B is correct.You are performing the first component of ADDIE which is the analysis. Note that this first component is sometimes written as Analysis/Assessment.The ADDIE model is the generic process traditionally used by instructional designers and training developers. The five phases - Analysis, Design, Development,Implementation, and Evaluation - represent a dynamic, flexible guideline for building effective training and performance support tools. This model attempts to save time and money by catching problems while they are still easy to fix.Answer option A is incorrect. Development happens later in the ADDIE model.Answer option C is incorrect. Aptitude is not one of the components of the ADDIE model so this choice is incorrect.Answer option D is incorrect. Investigate is not one of the components of the ADDIE model so this choice is incorrect.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Talent Management
5. Right Answer: C
Explanation: Answer option C is correct.There are two generally accepted approaches to hosting pilot training: Identical program format and abbreviated program format.Answer option A is incorrect. These are not valid types of program formats. The two that are used with ADDIE implementation are identical program format and abbreviated program format.Answer option B is incorrect. These are not valid types of program formats. The two that are used with ADDIE implementation are identical program format and abbreviated program format.Answer option D is incorrect. These are not valid types of program formats. The two that are used with ADDIE implementation are identical program format and abbreviated program format.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Talent Management
Explanation: Answer option D is correct.Of all the questions, only choice D is a valid question that Jane should ask. Jane must be careful, not to offer questions that could be or interpreted as discriminatory.Answer option A is incorrect. By asking how many children the candidate has, is an example of sex discrimination.Answer option B is incorrect. Jane may get national origin information in the question.Answer option C is incorrect. Asking for one's date of birth could lead to age discrimination.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149, Section III, The US HR Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Staffing Programs
2. Right Answer: A
Explanation: Answer option A is correct.Edgard Schein of MIT's Sloan School of Management is the individual who defined organizational culture as 'that's the way we do things around here.'Answer option B is incorrect. Herzberg's Theory of Motivation describes the elements that motivate performance in an individual.Answer option C is incorrect. Deming is a leader in quality management but didn't address organizational culture, directly.Answer option D is incorrect. Kennedy is a part of the team Deal and Kennedy who described the four dimensions of organizational culture.Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Organization Development
3. Right Answer: C
Explanation: Answer option C is correct.There are three levels of the change process: unfreezing, moving, and refreezing. Moving brings people to the realization that change will happen and starts the actual process of change.There are three levels of the change process theory: Unfreezing: This level brings people to the point of realizing that change will happen. Sometimes people don't want organizational change to happen, but they need to realize the change will occur. Moving: This level brings people to the realization that change will happen and starts the actual process of change. Refreezing: In this level of change process theory, the change becomes the new norm for the organization, the outcome is evaluated, and additional changes occur to adjust the actual outcomes to those that are desired.Answer option A is incorrect. Thawing is not one of the three levels of the change process.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Organization Development
4. Right Answer: B
Explanation: Answer option B is correct.You are performing the first component of ADDIE which is the analysis. Note that this first component is sometimes written as Analysis/Assessment.The ADDIE model is the generic process traditionally used by instructional designers and training developers. The five phases - Analysis, Design, Development,Implementation, and Evaluation - represent a dynamic, flexible guideline for building effective training and performance support tools. This model attempts to save time and money by catching problems while they are still easy to fix.Answer option A is incorrect. Development happens later in the ADDIE model.Answer option C is incorrect. Aptitude is not one of the components of the ADDIE model so this choice is incorrect.Answer option D is incorrect. Investigate is not one of the components of the ADDIE model so this choice is incorrect.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Talent Management
5. Right Answer: C
Explanation: Answer option C is correct.There are two generally accepted approaches to hosting pilot training: Identical program format and abbreviated program format.Answer option A is incorrect. These are not valid types of program formats. The two that are used with ADDIE implementation are identical program format and abbreviated program format.Answer option B is incorrect. These are not valid types of program formats. The two that are used with ADDIE implementation are identical program format and abbreviated program format.Answer option D is incorrect. These are not valid types of program formats. The two that are used with ADDIE implementation are identical program format and abbreviated program format.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Talent Management
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