1. obtaining support (acquiring backing or sponsorship from a person or group)
A) buy-in B) intranet C) outsourcing D) redundancies
2. analyzing the type and number of employees (to achieve goals in terms of the size, type, and quality of its employees)
A) mission statement B) workforce planning C) ownership interest D) high-context culture
3. method of gathering external data for organizational analysis - political, economic, sociopolitical, and technological data that is gathered and reviewed by organizations for planning purposes
A) human resources B) hidden costs C) power distance D) PEST analysis
4. an area where high standards produce the best results
A) trend analysis B) strategic planning C) center of excellence D) shared services
5. a measure an organization uses to see its progress and show what it needs to improve
A) foreign direct investment (FDI) B) key performance indicator (KPI) C) environmental scanning D) cost-benefit analysis (CBA)
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