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SPHR Questions - Part 21
1. What of the following statements defines total rewards?
A) It is the amount of pay a person earns per hour.
B) It is the total amount of pay a person earns per year.
C) It is the compensation a person earns for their time.
D) It is the compensation and the benefits a person earns.
2. According to Knowles, there are five key assumptions about how adults learn. One of the assumptions is the learner's readiness to learn. Which of the following statements is best associated with the assumption of the learner's readiness to learn?
A) What I learn today will help me solve problems at my workplace tomorrow.
B) I've got lots of valuable experience that I want to draw upon to help me as I learn.
C) I'm ready to learn this because what I learn will help me function better in some way.
D) I understand why I need to learn this.
3. The management and union are proceeding to an arbitration hearing that will be conducted by an arbitration panel. Which one of the following best describes the makeup of the arbitration panel?
A) There are three arbitrators all of whom must be approved to participate by the management and the union.
B) There are three arbitrators, all of whom are selected by the party not bringing the grievance.
C) There are three arbitrators, one selected by the management, one selected by the union, and a neutral arbitrator whom both management and union approve of.
D) There are three arbitrators all of whom are randomly selected to serve from a pool of pre-approved management and union arbitrators.
4. A high-involvement organization is an example of what type of OD intervention?
A) Strategic
B) Techno-structural
C) Human resource management
D) Human process
5. Which of the following is illegal except in the construction industry?
A) Common shop clause
B) Union shop clause
C) Closed shop clause
D) Agency shop clause
A) It is the amount of pay a person earns per hour.
B) It is the total amount of pay a person earns per year.
C) It is the compensation a person earns for their time.
D) It is the compensation and the benefits a person earns.
2. According to Knowles, there are five key assumptions about how adults learn. One of the assumptions is the learner's readiness to learn. Which of the following statements is best associated with the assumption of the learner's readiness to learn?
A) What I learn today will help me solve problems at my workplace tomorrow.
B) I've got lots of valuable experience that I want to draw upon to help me as I learn.
C) I'm ready to learn this because what I learn will help me function better in some way.
D) I understand why I need to learn this.
3. The management and union are proceeding to an arbitration hearing that will be conducted by an arbitration panel. Which one of the following best describes the makeup of the arbitration panel?
A) There are three arbitrators all of whom must be approved to participate by the management and the union.
B) There are three arbitrators, all of whom are selected by the party not bringing the grievance.
C) There are three arbitrators, one selected by the management, one selected by the union, and a neutral arbitrator whom both management and union approve of.
D) There are three arbitrators all of whom are randomly selected to serve from a pool of pre-approved management and union arbitrators.
4. A high-involvement organization is an example of what type of OD intervention?
A) Strategic
B) Techno-structural
C) Human resource management
D) Human process
5. Which of the following is illegal except in the construction industry?
A) Common shop clause
B) Union shop clause
C) Closed shop clause
D) Agency shop clause
1. Right Answer: D
Explanation: Answer option D is correct.Total rewards is the total compensation plus the total benefits a person earns.Answer option A is incorrect. This isn't a valid definition of total rewards as it is more than just hourly pay.Answer option B is incorrect. This answer describes just the salary assigned to a person.Answer option C is incorrect. Total rewards is more than just compensation, it's also the benefits received.Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Compensation and BenefitsObjective: Total Rewards Defined
2. Right Answer: C
Explanation: Answer option C is correct.This statement is an assumption of the learner's readiness to learn. If the assumption proves false, the learning may not occur.Answer option D is incorrect. The statement 'I understand why I need to learn this' is an assumption that the learner understands the need to know the course material.Answer option A is incorrect. The statement 'What I learn today will help me solve problems at my workplace tomorrow' is an example of the assumption of the learner's orientation to learning.Answer option B is incorrect. The statement 'I've got lots of valuable experience that I want to draw upon to help me as I learn' is an example of the assumption of the learner's experience.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Core Knowledge Requirements for HR ProfessionalsObjective: Adult Learning Processes and Learning Styles
3. Right Answer: C
Explanation: Answer option C is correct.An arbitration hearing by a panel typically uses three arbitrators. One arbitrator is selected by the management, one by the union, and one is approved by both management and union.Answer option B is incorrect. The three arbitrators are not selected by just one party.Answer option A is incorrect. Management gets to approve one arbitrator, the union gets to approve one arbitrator, and both parties approve the neutral arbitrator.Answer option D is incorrect. The arbitrators are not randomly selected.Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Employee and Labor RelationsObjective: Dispute Resolution
4. Right Answer: B
Explanation: Answer option B is correct.Techno-structural interventions address issues of how work gets done in an organization. A high-involvement organization is one in which employees at all levels are involved in making decisions about how work is accomplished. Human-process interventions (D) are designed to build competencies at the individual level of the organization. HRM interventions (C) focus on HR processes and programs such as selection procedures or performance management that address individual employee needs. Strategic interventions (A) are used to execute changes to an organization's vision, mission, or values. See Chapter 5 for more information.Chapter: Human Resource DevelopmentObjective: Organization Development
5. Right Answer: C
Explanation: Answer option C is correct.The closed shop clause is illegal except in the construction industry. The closed shop clause requires that all new hires be members of the union before they are hired.Answer option D is incorrect. The agency shop clause specifies that all employees must either join the union or pay union dues if they choose not to join the union.Answer option B is incorrect. The union shop clause requires that all employees join the union within a grace period specified by the contract.Answer option A is incorrect. There is no such term as common shop clause.Chapter: Employee and Labor RelationsObjective: Union Organization
Explanation: Answer option D is correct.Total rewards is the total compensation plus the total benefits a person earns.Answer option A is incorrect. This isn't a valid definition of total rewards as it is more than just hourly pay.Answer option B is incorrect. This answer describes just the salary assigned to a person.Answer option C is incorrect. Total rewards is more than just compensation, it's also the benefits received.Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Compensation and BenefitsObjective: Total Rewards Defined
2. Right Answer: C
Explanation: Answer option C is correct.This statement is an assumption of the learner's readiness to learn. If the assumption proves false, the learning may not occur.Answer option D is incorrect. The statement 'I understand why I need to learn this' is an assumption that the learner understands the need to know the course material.Answer option A is incorrect. The statement 'What I learn today will help me solve problems at my workplace tomorrow' is an example of the assumption of the learner's orientation to learning.Answer option B is incorrect. The statement 'I've got lots of valuable experience that I want to draw upon to help me as I learn' is an example of the assumption of the learner's experience.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Core Knowledge Requirements for HR ProfessionalsObjective: Adult Learning Processes and Learning Styles
3. Right Answer: C
Explanation: Answer option C is correct.An arbitration hearing by a panel typically uses three arbitrators. One arbitrator is selected by the management, one by the union, and one is approved by both management and union.Answer option B is incorrect. The three arbitrators are not selected by just one party.Answer option A is incorrect. Management gets to approve one arbitrator, the union gets to approve one arbitrator, and both parties approve the neutral arbitrator.Answer option D is incorrect. The arbitrators are not randomly selected.Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Employee and Labor RelationsObjective: Dispute Resolution
4. Right Answer: B
Explanation: Answer option B is correct.Techno-structural interventions address issues of how work gets done in an organization. A high-involvement organization is one in which employees at all levels are involved in making decisions about how work is accomplished. Human-process interventions (D) are designed to build competencies at the individual level of the organization. HRM interventions (C) focus on HR processes and programs such as selection procedures or performance management that address individual employee needs. Strategic interventions (A) are used to execute changes to an organization's vision, mission, or values. See Chapter 5 for more information.Chapter: Human Resource DevelopmentObjective: Organization Development
5. Right Answer: C
Explanation: Answer option C is correct.The closed shop clause is illegal except in the construction industry. The closed shop clause requires that all new hires be members of the union before they are hired.Answer option D is incorrect. The agency shop clause specifies that all employees must either join the union or pay union dues if they choose not to join the union.Answer option B is incorrect. The union shop clause requires that all employees join the union within a grace period specified by the contract.Answer option A is incorrect. There is no such term as common shop clause.Chapter: Employee and Labor RelationsObjective: Union Organization
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